042 - The Closer: Avoiding Project Acceptance Exceptions
Project Management Happy Hour
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Navigating Project Relationships and Closures
This chapter focuses on the crucial role of maintaining strong customer relationships during project transitions and the emotional challenges that arise during project closures. It emphasizes the significance of Customer Success Managers in supporting clients through these changes, ensuring clear communication and adherence to success criteria. Additionally, the speakers address the importance of celebrating milestones and setting boundaries to manage stakeholder expectations effectively.
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