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Ep. 9, Nicolas Bijan: Founder of NB44 – Values, Responsibility, Respect, & the Discipline Behind Building a Modern Legacy

The Gstaad Guy Podcast

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Welcoming Luxury: The Art of Customer Connection

This chapter explores the importance of cultivating a warm and inviting atmosphere in retail spaces, likening it to treating customers as guests. Through personal anecdotes and reflections on formative experiences, the discussion highlights the significance of attentive customer service and the essence of true luxury. Iconic brands are examined for their ability to create a sense of community and belonging, defining their success in the fashion industry.

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