4min chapter

The Knowledge Project with Shane Parrish cover image

#144 Gary Klein: Insights For Making Better Decisions

The Knowledge Project with Shane Parrish

CHAPTER

How Do You Evaluate People's Decision Making?

How do we evaluate people's decision making? You run them through a scenario, see what choices they make. Find out the reasons that they're picking one thing over another and use that to determine if you think their mental model is rich enough. Some decisions may have been good decisions that didn't work through no fault of the employee.

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