Osman Rashid: “How did Chegg find a way through?”
Pattern Breakers
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How to Automate Book Ordering
"We would sit for 18 hours a day. The marketing person, the customr service people were dealing with the incoming calls and emales," he says. "And then we began to notice a paten. When you do use book buying, you'd look n for three for things... And i'm like, all right, out of my laziness, cause we were all ordering books."
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