Frame.io COO Shares How they Built Product to Hit 1m Users and Exited to Adobe for $1.25b
SaaS Interviews with CEOs, Startups, Founders
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The Importance of Onboarding and the Dangers of Automation
This chapter emphasizes the necessity of a strategic onboarding process for customers, advocating for a product-first approach. It warns against excessive automation without addressing core issues, advocating for collaboration between product and go-to-market teams to enhance customer experience.
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