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14min chapter
Setting Up Day One for Success
M&A Science
Open and Honest Communication During the Integration Process
The chapter discusses the importance of open and honest communication during the integration process, using the example of Amazon's acquisition of Zappos. The speaker reflects on their initial guardedness and how the Zappos experience taught them the benefits of being more open. They highlight the balance between sharing information and maintaining clarity, but emphasize the value of leaning into sharing.
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