The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Jay Simons, President at Atlassian

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Atlassian's Land and Expand Strategy

Atlassian has 12 products to sell over the lifecycle of a customer. How does that impact how you approach positioning the company? Not every product is going to have the same kind of land opportunity within an account. There may be products in our model that are more expand, that were way more effective selling to a company once we've earned their trust and gained their permission.

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