3min chapter

The Run Revenue Show cover image

BONUS: Time to revenue with CEO and Prime Minister of Revenue, Andy Byrne, and CEO, Nick Mehta

The Run Revenue Show

CHAPTER

How to Scale Net Retention and Customer Success

Sales and CS need to be super tight. We see that in our use of gain side where it's not just the relationship workflow that is happening at the CSM level, but it's all the digital signal as well. And putting that all together allows you to have a high fidelity understanding of, is this going to renew exactly really have the ability to upsell, cross sell? Appreciate that.

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