No Small Endeavor with Lee C. Camp cover image

222: Unabridged Interview: Dan Heath

No Small Endeavor with Lee C. Camp

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Transforming Stagnation: Insights from a Drive-Thru Experience

This chapter examines the valuable lessons learned from a pandemic-era experience at a Chick-fil-A drive-thru, highlighting operational efficiencies. It delves into the contrast between successful and struggling businesses, emphasizing the need for adaptability and innovation to enhance traditional operational models.

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