Optimizing Communication in Home Services

This chapter examines the application of the Entrepreneurial Operating System (EOS) in a growing business, focusing on its impact on communication and accountability while acknowledging its shortcomings in strategy and marketing. The speakers discuss the critical role of phone calls in property management, emphasizing the need for swift responses, particularly during emergencies. They also explore innovative solutions, including AI technology, to enhance call handling efficiency and optimize the management of customer service leads.

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