"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"
The Human Centered Design Podcast (Premium)
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Adapting Design Approaches and Creating a Playbook
The chapter discusses the process of adapting design approaches to fit the organization and the challenges of bringing design into an organization. It emphasizes the need for a spearhead to learn how to adapt and create a playbook for design processes.
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