
101: What's NOT emergent?
Trigger Strategy
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Challenging Assumptions: A/B Testing Insights
This chapter examines the unexpected results of A/B testing and the significance of unconventional choices, illustrated through a case study involving fonts. It highlights how design preferences can sometimes hinder optimal outcomes and stresses the need for a customer-centric view in decision-making. The discussion also addresses the complexities of conversion metrics and the necessity for flexible strategies to navigate uncertainty in organizational contexts.
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