I think that's something I've seen organizations struggle with is like, who is this data for and who should be taking action based on it. And so we're kind of in the evolution. We're now thinking, how do we empower our engineering leaders with some of this information? It doesn't just have to sit at like the VP and platform engineering level to drive actions on this. But there's a lot of things around documentation and the way that teams collaborate,. Like all of that stuff that is not necessarily related to tooling that managers or directors have a direct impact on.
Thansha Sadacharam, who leads Tech Learning and Insights at Peloton walks us through the journey of building the company’s developer experience survey. She shares what went into the survey’s design, rollout, and maintenance, as well as the different teams involved.
Discussion points:
- (1:19) Where the idea for running a developer survey originated
- (6:36) Advice for other leaders getting buy-in for these initiatives
- (11:27) The first steps in designing the survey
- (18:21) How the survey incorporated benchmarking
- (20:30) Measuring developer satisfaction
- (22:37) Refining the question items
- (25:50) How long the survey was
- (26:50) What was involved in trimming the questions
- (29:28) Writing survey questions
- (33:12) How much time was spent developing the survey
- (35:19) The communication plan for launching the survey
- (42:05) Driving participation rates
- (45:21) Sampling and how often surveys are being sent
- (49:21) How the information was presented
- (54:10) Feeling nervous about sending out surveys
Mentions and links
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