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8min chapter
How do you know you've chosen a good care home?
Sky News Daily
Concerns Over CQC's Care Oversight
This chapter examines the troubling deficiencies in the Care Quality Commission's (CQC) approach to investigating complaints against care homes, revealing that less than four percent of complaints were thoroughly investigated. The speakers express frustration with the lack of accountability and the inadequate support for families facing care quality issues, emphasizing a need for improved regulatory measures. Overall, the discussion highlights significant shortcomings in the CQC’s effectiveness and the impact on families dealing with care home challenges.
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