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Troy Lavinia - Thinking in Systems to Build Businesses

The Business Brew

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Scaling a Service Business Like That Is Not Fun

Stream was spun out of an expert network called mosaic research management back in two thousand and ten, so 11 years ago. We run a lot of custom searches to find good, kind of very precise experts givein the research requests of the clients. So client requests an expert, we find an expert, make the introduction,. Client pays us, we pay the expert, and that's it. There's no residual product. And what i've found out through painful trial and error, that scaling a service business like that is really not fun. The other thing that us to do is to incubate products like stream.

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