
The Emotional Journey of Buying and Selling
2Bobs—with David C. Baker and Blair Enns
Commitment to Action
Getting the client to describe their vision of success is an emotional, cathartic moment. That's matched again, or even piqued, when the client makes the decision. When they go to phase three, commitment, that's when the elation piques and they feel fantastic. Then we move to phase five, which is doubt. And this is where, as i said earlier, this is effectively buyers remorse that sets in before you buy.
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