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243. Community: The Last Great Marketing Strategy w/ Mark Shaefer

The Customer Experience Podcast

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How to Build a Community

Mark Schafer: People have an emotional connection to you. The next phase is let's take that audience and build it into a community. There are three things that differentiate community, he says. They include communion, meaning people commune and know each other. And they're driven by purpose - I want to change something or grow in a new way.

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