Will AI Assisted Customer Service Replace Human Jobs?

To dig a little deeper into the business use cases of GPT we're joined by Ethan Kurzweil, Intercom board member and Partner at Bessemer Venture Partners, Fergal Reid, our own Director of Machine Learning, Krystal Hu, VC and Startups Reporter at Reuters and Talia Goldberg, Partner at Bessemer Venture Partners.

They ask is this wave of innovation any different from past waves? Will it transform the way we work and the way businesses interact with customers and prospects? Can it spark a new generation of startups?

Transcript: https://www.intercom.com/blog/videos/the-gpt-effect-a-new-era-of-customer-service/

Watch a video of this podcast: https://youtu.be/tB4yeblrSMA

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