Evolving Perspectives on Clinic Operations and Metrics Tracking

Exploration of the speaker's journey from initial reluctance to leveraging stat tracking in their clinic operations, emphasizing the benefits of informed decision-making and goal setting. Discussion on crucial aspects such as managing customer journeys, providing exceptional customer experience, setting clear expectations, and the importance of cross-training staff for seamless clinic operations. Insight into the significance of tracking and analyzing metrics, fostering communication and collaboration between front office staff and therapists, and the challenges faced in training proactive teams.