This week, we talk about how to build relationships over the phone. What do you think customers experience in person differs from customer experience on line? And what are some of your tips for building a good relationship with people online or off-line? We'll be back next week at 8 p.m. ET/PT.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.