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Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'

The Human Centered Design Podcast (Premium)

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How to Find the Lumpers and the Splitters

Sometimes it's very difficult to find the lumpers, the people that are going to want to go on the journey with you. Bruno Latour shows that the objects, the physical things in the system are very important and they can help you to anticipate who can be able to order in your system. The problem are specific people that can see this like a threat to their power. So if you can anticipate which parts of the system will affect people based on the changes on the physical world, you can identify who can be a problem.

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