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Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
VUX World
Is the Virtual Assistant the Next Level of Customer Service?
The banks are really now focusing on trying to create a better customer experience, especially when it comes to voice. There's a growing recognition that the virtual assistant needs to be able to have sophisticated, very human like conversations. And so delivering real business value is the focus, you know, marketing hype or I think we're past that.
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