Episode 17: Sales and legal
Decoding Sales
00:00
How to Communicate With Customers When There's an Outage
The last thing you want to worry about is looking through thousands of contracts to figure out for your finance team what the refund should be, right? It's huge hassle when there's an outage. So if you have any like special language about notifications in your contracts, like that can really make dealing with the outage a lot more complicated. I remember when Dropbox, we had our multi day outage, seven, eight years ago, something like that. And I think we did have to like be pretty,. There were a few customers we had to Like make special communication with.
Play episode from 21:58
Transcript
