218 (Lead) Rep Shadowing & Ridealongs Done Right (Paul Canty, Pulley)
30 Minutes to President's Club | No-Nonsense Sales
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Effective Sales Call Feedback
The chapter emphasizes the importance of providing feedback to sales reps post call, focusing on one impactful improvement at a time and delivering feedback in real-world interactions. It also highlights the negative impact of over-communication via Slack and the value of shadowing sales reps to understand their work processes.
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