Agentic AI at Glean with Eddie Zhou
Software Engineering Daily
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Evaluating AI: Balancing Metrics and Insights
This chapter emphasizes the significance of evaluation frameworks in implementing AI system changes, advocating for a balance of quantitative metrics and qualitative insights. The conversation covers the evolution from traditional machine learning to generative AI, addressing the challenges of complexity in agent development and the importance of internal testing. It also highlights concerns about the reliability of AI in customer-facing applications, underscoring the need for careful implementation strategies.
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