Navigating Emotional Reactions at Work 2 | 16
Radical Candor: Communication at Work
00:00
The Key Thing When You Have an Emotional Response
If someone bursts into tears, or starts yelling at you, which are the two most likely things to happen when you have an emotional response. The key thing is to respond, however, with kindness and to try to understand what's the human need behind this reaction that i got. And maybe it's because i said things in a way that was not ideal, but maybe it's just cause it's really hard. What this other person is experiencing is really difficult for them. It's my job to bear witness to the emotions.
Transcript
Play full episode
