3min chapter

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Episode 548: Alex Hidalgo on Implementing Service Level Objectives

Software Engineering Radio - the podcast for professional software developers

CHAPTER

SLOs Are a Communication Tool, Better Data to Help You Have Better Conversations

"SLOs are a communication tool, they're better data to help you have better conversations and therefore hopefully make better decisions," he says. "Here's a real-life story I've seen: A web application that needed calls to the database was throwing errors way too often." If SLO setup were not just measured but discoverable, it would be easier for teams to work together on problems such as retry logic in an app.

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