2min chapter

How I Built This with Guy Raz cover image

How I Built Resilience: Sandra Oh Lin of KiwiCo

How I Built This with Guy Raz

CHAPTER

How Have You Been Able to Meet Demand?

I mean, as you have seen this kind of surge in demand, how have you been able to meet that demand? I mean, for example, have you had any challenges sourcing supplies? Yest we've definitely had different challenges associated with with meeting the demand. Fulfilment was definitely another area that we had to a really shore up and make sure that we had the capacity. And then customer care. We wanted to do an excellent job of serving the customer and making sure that their questions are answered, et cetera....

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