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A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

The Frictionless Experience

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Retail Reinvention During Crisis

This chapter delves into the rapid transformation of retail practices led by former Best Buy leaders during the pandemic, emphasizing the swift implementation of curbside pickup services. It explores the challenges and innovations faced by teams, the integration of digital experiences, and the necessity for improved communication across divisions. The discussion highlights the urgency for innovative solutions in an evolving retail landscape and the importance of maintaining customer trust and seamless interactions.

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