Alex Rastatuev's Hot Take - Product Onboarding and Customer Success Beats Features (with Alex Rastatuev, Senior Product Manager @ Keyhole.co)
One Knight in Product
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Navigating ERP Onboarding Challenges
This chapter explores the intricacies of onboarding users to complex ERP systems compared to simpler applications, highlighting the blend of in-app guidance and external training resources. It emphasizes the critical role of AI in enhancing onboarding processes and customer success while urging businesses to tailor their strategies to meet the unique needs of their customers.
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