How I Built This with Guy Raz cover image

The Container Store: Kip and Sharon Tindell

How I Built This with Guy Raz

CHAPTER

Navigating Retail's Transformation

This chapter examines the challenges faced by traditional retailers like the Container Store in the wake of Amazon's impact on consumer behavior and sales dynamics. It emphasizes the significance of adapting customer-centric approaches while maintaining vendor relationships amidst fierce competition. The discussion also highlights the importance of employee engagement and the evolving principles of customer service in today's retail landscape.

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