The Marketing Millennials cover image

319 - Guide to Marketing Complicated Products with Trey Ferro, CEO of Spot Pet Insurance

The Marketing Millennials

CHAPTER

Navigating Online Feedback for Business Growth

This chapter explores the pivotal role of social media in business scalability, focusing on strategies for engagement and the significance of social listening. It also addresses the challenges of managing online reviews, particularly negative feedback, and emphasizes a balanced approach to handling customer sentiment for improved satisfaction and retention.

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