Systems Thinking for Designers, featuring Sheryl Cababa & Leigh Allen-Arredondo
UX Cake
The Role of Systems Thinking in Organizational Change Management
I've seen things fall down in the customer support because they were not considered in building the system. Service design involves kind of like an orchestration at the organizational level and a need for designers to understand who are all the players involved in delivering a service. And so I think that's just throwing it out there for folks who might be thinking they're not sure how they would apply a systems thinking framework to wherever it is they work.
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