Positioning with April Dunford cover image

Understanding the Distinction Between Competitors and Competing Alternatives (And Why It Matters)

Positioning with April Dunford

CHAPTER

The Importance of Treating All Customers as Equal

"We can't treat all the customers as equal. There's such a thing as a bad fit customer," he says. "And, but we don't think we're ever going to close a deal like that again." The company is now focusing on building its own tools and databases instead of using Microsoft Access or FileMaker Pro.

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