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Navigating Performance Conversations
This chapter explores the delicate balance between fostering a positive work environment and addressing performance issues in a managerial role. Through the story of an underperforming employee named Bob, the discussion delves into the pitfalls of 'ruinous empathy' and the importance of honest feedback. Additionally, it highlights the significance of valuing individual employees' contributions and career aspirations, as well as the advantages of involving team members in managerial hiring processes.