The Role of Judgment versus Metrics in Organizational Decision-Making

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This chapter explores how human judgment is essential in decision-making, emphasizing that while metrics are useful, they cannot replace the nuanced insights and qualitative assessments provided by human judgment for organizational success.

Historian and author Jerry Muller of Catholic University talks about his latest book, The Tyranny of Metrics, with EconTalk host Russ Roberts. Muller argues that public policy and management are overly focused on measurable outcomes as a measure of success. This leads to organizations and agencies over-focusing on metrics rather than their broader mission. The conversation includes applications to education, crime, and health care.