
Just Stop Talking
2Bobs—with David C. Baker and Blair Enns
Enhancing Communication Skills in Client Interactions
Practical tips are shared to improve communication skills in client interactions, including using pauses effectively, asking follow-up questions, mirroring client statements, and focusing on understanding emotional states. The chapter highlights the benefits of approaching meetings with a question framework, being prepared to answer client queries, and seeking feedback for continual improvement.
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