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S3 E5 - Donna Knapp - Probable Cause versus Root Cause

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CHAPTER

Root Cause Analysis Techniques - The Five Wise

Ishikawa: The five wise is intended for rather simple problems. But you know what, there's a lot of root cause analysis techniques. So I always bring up things like a Chicago diagramming which challenges you to think about the set of causal factors that may in fact be causing whatever this problem is.

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