Matt Bertulli (Lomi, Pela Case) Is All About Customer Experience
The Andrew Faris Podcast
00:00
What's Your Personal Competitive Advantage?
It's this mix of trying to find something that's going to be a uniquely good customer experience, ideally. And then combining that with some principles that are actually true in business like D2C or Lomi. The idea of cact LTV long term is poo poo except in my business where my retention rate at a year is 80%.
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