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Introduction
Spencer Greenberg: How do we make a good impression? And how do we get people to like us or to respect us? O'Vool: There is not one single cure, one single answer that I can give you. We have this strong desire to leave a favorable impression on others, particularly of our competence and great quality. But at the same time, it can put people in a very precarious situation because they want to be both competent and also warm.