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Why do we text instead of talk?
The Why Factor
How Do You Deal With Phone Calls?
Mary jane copps is the phone lady, or rather, she owns a company by that name in nova scotia, canada. Firms hire her to coach employees who have lost, or maybe never had the confidence to deftly deal with the phone calls that their jobs demand. Nicol baltzer: "I've always kind of had a negative connotation with being on the phone with strangers"
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode