The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Brian Rothenberg, VP and GM at Eventbrite

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Eventbrite's Growth Journey

This chapter highlights Eventbrite's dramatic expansion from 150 to nearly 900 employees and its international market reach. It contrasts different strategies in service marketplaces, examining how a company's approach to engaging supply and scaling can significantly impact product-market fit. The discussion also delves into the evolution from a B2C to a B2B focus, emphasizing the importance of collaboration and strategic growth in a competitive landscape.

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