2min chapter

A Bit of Optimism cover image

Unreasonable Hospitality with Will Guidara

A Bit of Optimism

CHAPTER

Creating Memorable Experiences Through Innovative Roles

This chapter highlights the introduction of a 'Dreamweaver' in restaurants to transform creative ideas into unforgettable customer experiences. The conversation underscores the necessity of providing staff with the tools to implement their ideas and shares a success story of 'unreasonable hospitality' enhancing customer relations.

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