The Importance of First Experiences in Restaurants

The first and only thing that anyone should hear when they walk into your business is exactly that. Welcome. Express gratitude. How many times in customer service do we walk into an environment and the person we talk to first makes us feel like they're annoyed that we're there or similarly makes us feel lucky to be there? I always want to run and interact with gratitude first organizations. Everyone that say welcome and ones that make me feel that they feel lucky on there.