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Navigating Disagreements Without Conflict
Exploring the art of disagreeing without conflict by emphasizing on understanding diverse perspectives and managing emotions. Discussions on the dual goals of persuasion and learning, as well as practical techniques for demonstrating curiosity and empathy in communication to prevent escalation. Introduction of the H E A R framework - Hedging, Emphasizing Agreement, Acknowledgment, and Reframing - as tools for constructive disagreement.