CNLP 567 | Will Guidara on Creating the Best Restaurant in the World, When Obsession and Noticing Everything Is a Gift, Getting Your Team to Buy In, and Unreasonable Hospitality
The Carey Nieuwhof Leadership Podcast
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The Future of Unreasonable Hospitality
Zappos is famous for sending a box of goodies to a soldier serving in Iraq. A call service agent spent 12 hours and 15 minutes on the phone with a disgruntled customer. At Pretamaje, cashiers were encouraged to give away free stuff to customers. The people at Pret had the wherewithal to recognize their regulars.
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