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S2 E7: Eli Interviews Wallet-Man: Building Ridge to 9-figures, Brand vs. Performance, and Attribution hot takes with Sean Frank
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VP of CX, Philson, Timbaland
"For the first time, I think next year, we're going to move CX from ops to brand," he says. "I think that's like part of us maturing as a company because the ops shit works now." The number one ticket you're going to get is where is my order? It doesn't change no matter what you're selling,. He adds: "You can learn a lot about where a brand is on their life cycle by the way they treat things like CX"
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