3min chapter

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#4: Ebay's VP Design & Global Creative Director, Dave Lippman, lessons from Apple & Ebay on dancing between data and intuition

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CHAPTER

The Future of Conversational Commerce and Design

This chapter delves into the complexities of conversational commerce, emphasizing the importance of AI and the need for designers to adapt their skill sets. It specifically examines the creation of conversational interfaces like ShopBot, addressing the philosophical aspects of design and the shift towards more intuitive user interactions.

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