The Importance of Saying No

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No always causes you to feel safe and protected when you say it. People want to think through for at least 24 hours what they're getting themselves into. If I say no, but you got to fix these things first, you come back to me and fix them. It's enough of a game changer that people begin to instantly make a difference in our lives with this.

Chriss Voss is a former FBI hostage negotiator and co-author of the book, Never Split the Difference. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Chris reveals his tip and tricks to negotiate like a pro.

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