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19min chapter
Preparing HR Teams for the AI Revolution | Kevin Delaney & Massella Dukuly
Flex Perspectives
Augmentation versus Automation in the Workplace
The chapter discusses the concept of augmentation versus automation in the context of AI in the workplace, highlighting the choice organizations have in utilizing AI to augment human capabilities rather than fully replace them. It provides examples of how AI can empower employees to do their jobs better and focuses on the process of determining which roles are better suited for automation versus augmentation. The chapter also emphasizes the importance of change management, communication, experimentation, and collaboration in the adoption of AI in HR.
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